On March 3, 2020, Calabrio, of Minneapolis, Minnesota, announced a technology integration with communications platform as a service (CPaaS) provider Twilio, of San Francisco, California. This integration includes Twilio Flex, Twilio’s cloud-based contact center platform. This cloud-to-cloud integration combines Calabrio’s workforce engagement management (WEM) capabilities with Twilio’s contact center as a service (CCaaS) solution.