Saturday, 27 March 2021 11:09

Cisco Completes Acquisition of IMI Mobile Adds Substantial Digital and Automation Capabilities

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On December 7, 2020, Cisco Systems, Inc., of San Jose, CA, announced their agreement to acquire IMImobile PLC of London, UK. Out of Cisco’s 224 acquisitions, this transaction represented Cisco’s first acquisition of a company based in the UK. Due to restrictive UK business laws, details of Cisco’s plans for this acquisition were largely unavailable at that time, leaving the market to speculate on how this addition to Cisco’s arsenal of contact center acquisitions may affect may the company’s approach to the growing customer experience (CX) marketplace.

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