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Thursday, 16 August 2018 11:19

Cisco Leverages AI, Google Cloud for Agent Assist Innovations

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On July 25, 2018, Cisco, of San Jose, California, announced its first wave of collaboration integrations with Google products. Among this first wave of integrations announced is an artificial intelligence (AI)-powered agent-assist solution designed to help agents answer customer questions during a customer interaction faster and more efficiently than any alternative product today.

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Paul Stockford

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