Thursday, 21 November 2019 08:30

Latest Verint Workforce Management Release: Automation, Mobility and Flexibility in the Cloud

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On November 18, 2019, Verint, of Melville, New York, announced the availability of the newest release of its Workforce Management (WFM) solution. Key aspects of this release involve both scheduling automation and mobility for users at all levels in the contact center.

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