On July 31, 2017, NICE, of Hoboken, NJ, announced the launch of NICE inContact CXone™, engineered from the ground-up to provide the global contact center industry with a cloud platform that provides extensive native functionality along with hundreds of APIs that support integration with partner solutions as well as customer-specific extensions. Capabilities inherent in the platform include omni-channel routing, workforce optimization (WFO), analytics, robotic automation, and artificial intelligence (AI).
Friday, 04 August 2017 00:00
RESEARCH NOTE: NICE Introduces CXone Fully Integrated Open Cloud Contact Center Platform
Written by Paul Stockford
Published in
Research Briefs
Latest from Paul Stockford
- Grant the Virtual Assistant Powers Calabrio ONE WEM Revolution: Modern Solutions for the Modern Workforce
- Xaqt Deploys AI-Based COVID Vaccination Solution
- ARTIFICIAL INTELLIGENCE — The Post-Pandemic Contact Center Superhero
- Can You Say Con-Tin-Gen-Cy?
- Verint Engagement Data Management Redefining Collaboration in the Enterprise
Login to post comments