Wednesday, 29 March 2017 20:11

RESEARCH UPDATE: Cisco Spark Care: Cloud-Based Customer Care

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On March 27, 2017, Cisco Systems of San Jose, CA, introduced several new solutions built upon the Cisco Spark platform. Among these new innovations is Cisco Spark care, designed to enable help desks and small teams provide customer care to both internal and external customers using web chat and callback.

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