Monday, 01 August 2016 00:00

RESEARCH UPDATE: Calabrio And Five9 Strategic Partnership When The Total Is Greater Than The Sum Of The Parts

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On June 22, 2016, Calabrio, of Minneapolis, MN, announced a strategic partnership with cloud contact center provider Five9 of San Ramon, CA. The terms of the partnership provide for Five9 to OEM Calabrio’s workforce optimization (WFO) software and for Calabrio to sell the entire end-to-end Five9 Cloud Contact Center suite as part of its contact center solutions suite.

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