Thursday, 20 December 2018 07:00

Verint Announces Intent to Acquire ForeSee Adds Digital and Analytics Assets to VoC Portfolio

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On December 17, 2018, Verint Systems, Inc. of Melville, NY announced the signing of a definitive agreement to acquire ForeSee of Ann Arbor, MI. Founded in 2001, ForeSee provides voice of the customer (VoC) software that measures and benchmarks VoC data at all touchpoints of the customer journey, Verint expects to add ForeSee’s digital information collection capabilities to Verint’s existing information collection capabilities in the contact center and the branch office. ForeSee is expected to become part of Verint’s omnichannel VoC portfolio and deepen Verint’s capabilities in providing customer service professionals with a unified VoC view across digital, voice, surveys, e-mail, chat, and social media channels. Verint customers will also benefit from ForeSee’s proven methodology that helps companies prioritize customer experience improvements that will have the most impact. The acquisition also includes ForeSee’s extensive database of customer experience benchmarks, gathered across a wide variety of industries since ForeSee’s inception. Verint’s acquisition of ForeSee is expected to lose within a few days. ForeSee is a privately-held company. No financial details of the acquisition are available.

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