On December 22, 2020, Xaqt, of Chicago, IL, launched a contact center solution specifically designed to meet the unique requirements of the COVID-19 vaccine distribution program. As cities and municipalities receive an increasing number of calls to existing call centers regarding vaccine distribution Xaqt provides an automated solution that deflects calls with artificial intelligence (AI)-driven virtual agents. Xaqt’s Intelligent Virtual Agents also have the capability to schedule and manage appointments and send reminders to citizen customers..