Syndicated Research Services

Saddletree Research offers syndicated research services to the contact center industry.  Primarily focused on demand-side information of interest to solutions providers, our current offering includes research services covering several contact center market segments, including:


Workforce Optimization(WFO)

  • Workforce Management
  • Performance Management
  • Quality Management
  • E-Learning


  • Performance Analytics
  • Speech Analytics
  • Desktop Analytics
  • Text Analytics
  • Cross-Channel Analytics

Social Media   

  • Uses & Benefits
  • Best Practices
  • Research on Research


Picture26 Recruitment and Hiring  Technologies Picture7 Customer Relationship    Management (CRM)  



Included in each annual subscription service is:



Two major reports covering such topics as:

  • End-user demand for technology solutions
  • User attitudes and intentions toward specific industry trends
  • Emerging industry trends
  • Market penetration rates based on purchase, rather than shipping data
  • Buyer attitudes and intentions based upon economic and other business trends
  • Demand forecasts based upon trend analysis


Monthly e-mail analysis of current industry events and shifts in consumer activity


30 hours of analyst inquiry time


One annual presentation, in-office briefing, webinar or podcast at no charge other than travel expenses


Priority consideration in Saddletree Research’s press and publication activities


Custom Research Services


Saddletree Research offers custom research services that provide clients with customer-specific, targeted information on the markets by our Syndicated Research services. 


This custom, proprietary research service includes deliverables such as:



In-house webinars for specific client departments; e.g., market and/or competitive overview for the sales force

Customer on-site presentations or webinars

Webinars and/or podcasts to support specific client marketing initiatives

Strategy briefings and/or reviews

Product briefings and/or reviews



 White Papers


Saddletree Research provides White Papers on a consulting basis to both clients and non-clients. 


White Paper services include:



2,500 word White Paper

Participation in a webinar to support the paper if the client so desires

White Papers can be published under the Saddletree Research masthead or published under the client’s logo masthead.

White Papers can identify the author as Saddletree Research or, if the client prefers, Saddletree Research will ghost write the paper under the authorship of the client.



Contact Saddletree Research for more detailed information or for samples of previously published White Papers.

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