On March 27, 2017, Cisco Systems of San Jose, CA, introduced several new solutions built upon the Cisco Spark platform. Among these new innovations is Cisco Spark care, designed to enable help desks and small teams provide customer care to both internal and external customers using web chat and callback.

Published in Research Briefs

Cloud-based collaboration tools like Cisco's Project Squared (now Cisco Spark) can provide valuable expertise to frontline agents.