“One thing we have in Africa now is bandwidth, and lots of it. The cloud will be the enabler of the contact center in Africa.”

An industry visionary who embodied cowboy ethics.

Blending disparate communications channels into a harmonious experience for customers and contact centers.

Digital marketing may be the buzz term du jour, but ROI and vendor relationships are the key factors in purchase decisions.

Monday, 25 April 2016 13:14

The Game Is Afoot!

Contact center gamification in the post-Sherlockian era.

Wednesday, 17 February 2016 11:08

Cinema Insomnia - What's Keeping You Up At Night?

Findings from NACC survey reveal top contact center priorities for 2016.

Aspect is a company willing to take risks to ensure that it is ahead of the curve in developing new solutions. 

Monday, 04 January 2016 20:48

A Kodak Moment In The Contact Center

Kodak Alaris’ AI foundry delivers artificial intelligence-based solutions for the contact center. 

Sunday, 08 November 2015 20:26

The Endless Summer

Innovative ideas, provocative products, and non-stop industry activity dominated summer 2015. 

Employers are finally discovering the unique strengths that military veterans bring to the center.

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