I admit I used to be a trade show junkie.  I loved seeing all the new contact center products in one place and meeting with company executives that I rarely got to see otherwise.  I met with customer service professionals from many different industries and never failed to learn something.  It was time well spent.

I used to chair conferences in London, Amsterdam and Toronto every year and was a regular speaker at conferences all over the country.  I hosted or attended dinners every night and made the most of every minute running from appointment to appointment and meeting as many people as I could.  Those were productive and educational times.  Then they went away.