On March 30, 2017, NICE of Hoboken, NJ, announced a suite of enhancements to the NICE Robotic Process Automation (RPA) solution. With over 500,000 robots deployed at 400 customers, NICE continues to invest in features and functionality designed to address customers’ evolving needs and demands.

Published in Research Briefs

On March 27, 2017, Cisco Systems of San Jose, CA, introduced several new solutions built upon the Cisco Spark platform. Among these new innovations is Cisco Spark care, designed to enable help desks and small teams provide customer care to both internal and external customers using web chat and callback.

Published in Research Briefs