Tuesday, 18 April 2017 13:06
RESEARCH UPDATE: NICE Robotic Process Automation: Simplifying and Streamlining Customer Service
Published in
Research Briefs
Wednesday, 29 March 2017 20:11
RESEARCH UPDATE: Cisco Spark Care: Cloud-Based Customer Care
On March 27, 2017, Cisco Systems of San Jose, CA, introduced several new solutions built upon the Cisco Spark platform. Among these new innovations is Cisco Spark care, designed to enable help desks and small teams provide customer care to both internal and external customers using web chat and callback.
Published in
Research Briefs