by D. Daniel Ziv, Tuesday, December 21, 2010, 9:04 AM

 

Paul Stockford, president of Saddletree Research, and I recently conversed on the changing face of customer experience management. This is what we learned:

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SiloBreaker - Published Dec 27 2010 by CRM Guru

 

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Interestingly enough,...

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Customer Think - Posted by Cheryl Hanna on Dec 27, 2010

 

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar;

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Published in Publications