Thursday, 06 January 2022 12:32

ADIOS...

August 20, 2011, guitarist, singer, songwriter, actor, and television host Glen Campbell released his sixty-first album entitled Ghost on the Canvas. It was intended to be Campbell’s final studio album following his being diagnosed with Alzheimer's Disease. Campbell and his producer wanted to record one final studio album of original material while he was still in good enough health.

Wednesday, 04 August 2021 08:28

VIRTUAL OR REAL? REALITY BITES!

“This year there was more time to plan, more time to think through what a virtual conference should look like, and perhaps get creative in terms of how a virtual conference could be presented.”

Thursday, 08 July 2021 09:37

OLD AND IN THE WAY

“Before writing off retired or retiring boomers as being old and in the way, consider the benefits of hiring members of this hard-working generation, even if they only work part-time from home.”

Thursday, 03 June 2021 09:42

I WANT TO TAKE YOU HIGHER

“Replacing COVID issues at the top of the challenges was formulating strategies that propel the contact center into becoming a central component of the operations of the organization.”

Thursday, 06 May 2021 14:24

GAMES PEOPLE PLAY

“Gamification is a powerful tool in motivating workforces and breathing life into the disconnected, remote atmosphere created by WFH models.”

Friday, 09 April 2021 10:53

THE TIMES THEY ARE A-CHANGIN’

“The contact center is finally a place for investment rather than budget cuts.”

Friday, 26 March 2021 13:16

REMINISCING

“What makes this industry special are the relationships that are built to last, even through this miserable pandemic.”

“It’s time for our own superhero in the contact center industry. I nominate inefficiency as the villain in this superhero story and contact center automation as the superhero.”

Monday, 15 February 2021 08:20

Can You Say Con-Tin-Gen-Cy?

“The global pandemic caught most of the industry flat-footed and scrambling to respond quickly and appropriately.”

Thursday, 10 December 2020 12:40

The Rocket Man and a Watershed Year

“The modern contact center means a more agile approach; working anywhere while meeting service level objectives and taking care of the customer on whatever channel they prefer.”

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