Saddletree Research & VPI Whitepaper - June 2010

 

Want to More Rapidly Identify and Resolve Your Critical Contact Center and Business Issues?


Given the high number of activities and volume of data collected in contact centers today, getting to the root cause of problems and taking corrective actions can often be a daunting task. More specific to business content than performance analytics and less expensive and easier to implement and manage than speech analytics, Business Optimization Analytics is the latest innovation in technologies for the monitoring and improvement of contact center operations, business performance, and customer experience.

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Published in Publications

by D. Daniel Ziv, Tuesday, December 21, 2010, 9:04 AM

 

Paul Stockford, president of Saddletree Research, and I recently conversed on the changing face of customer experience management. This is what we learned:

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Published in Publications

SiloBreaker - Published Dec 27 2010 by CRM Guru

 

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Interestingly enough,...

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Published in Publications

Customer Think - Posted by Cheryl Hanna on Dec 27, 2010

 

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar;

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Published in Publications