Monday, 11 November 2013 15:11

Random Thoughts on Veteran’s Day

In 1987, I was sitting with a career counselor in the student services office at Santa Clara University, where I had just received my MBA. She was reviewing my resume for me as I launched my job search after graduation. In the “Other” section, usually found at the bottom of a printed resume in the prehistoric, pre-Monster.com days, I had added that I was a veteran of the Vietnam era, honorably discharged after six years of service. The counselor advised me in no uncertain terms to remove any reference to my military service and veteran status from my resume.

This morning I took my truck in for service at the local auto repair shop. I was wearing the “Veteran” ball cap that I usually break out on Armed Forces Day and Veteran’s Day and a young man who I had never seen or met before came up to me, shook my hand and thanked me for my service.

I logged onto e-mail this morning and found an e-mail from my longtime industry friend and colleague, Ryan Hollenbeck, which simply and succinctly thanked me for my service on this Veteran’s Day. Ryan is a senior vice president at Verint and has incredible demands on his time, but he took the time to send me a personal note this morning.

For the last two issues of this magazine I’ve harped on about Web 2.0, social media and social networking.  As much as I like that stuff, it’s time to shift gears and talk about an issue that is the polar opposite of a discussion regarding the latest trendy software.  In this issue I’m going to harp on about the contact center industry’s opportunity, and responsibility, to help our veterans get back to work.